![]() ![]() I never had any issues with the Inspire throughout 1-2 years of wear. I previously owned the Inspire prior to the Luxe and was excited to upgrade, with the pretty, gold Gorjana band being a huge selling point. Now the entire thing is useless! I can't attach another band or use my Luxe at all until I get a replacement. I wasn't even wearing the device or handling it roughly, just removing it from the charger to wear for the day. This morning, one of the plastic clasps that hold the band onto the tracker snapped and fell off the device completely. It didn't happen right away, but I have been having this same issue of the band coming loose at the hinges for about a month. I got the Luxe on pre-order and have been wearing the gold Gorjana band almost daily since I received it. Moderator edit: updated subject for clarity. also wondering how this got passed through quality checks because it seems to be a widespread problem and mine started doing it within an hour of wearing the band. Really love the luxe so hoping they have a solution. my question is, when you received your replacement fitbit (customer service seemed to believe the problem is device related not band related) did the problem resolve? ![]() I saw many others have had the same issue. not heard anything since yesterdays chat session though. i reached out via chat and was given a case number and told it would be escalated to fitbit. while it doesn’t seem like it will fall off completely, it’s obviously a fault. ![]() ![]() i only wear the bracelet band to work and not while doing a workout, my silicone band doesnt seem to have this issue. I have been wearing the new luxe for a few days now and have already noticed that the gorjana stainless steel band seems to come loose from the fitbit device while wearing it so there is a noticible gap on either end. ![]()
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